Return & Refund Policy

 

At pino s pizzeria , customer satisfaction is our top priority.

Because we serve freshly prepared food, we have a limited return policy to ensure food safety and quality standards.

 

 

If you receive:

•The wrong order

•Missing items

•Damaged packaging

•Food quality concerns

 

Please contact us within 30 minutes of receiving your order with your order number and clear photos (if applicable).

 

 

Once your complaint is verified, we may offer one of the following:

•A replacement of the item

•Store credit

•A partial or full refund

 

Refunds (if approved) will be processed within 3–7 business days via the original payment method.

 

 

We cannot offer refunds or replacements in the following cases:

•Incorrect delivery address provided by the customer

•Customer unavailable at time of delivery

•Change of mind after order preparation has started

 

We appreciate your understanding as all our pizzas are freshly made to order.

 

⸻

 

 

At pino s pizzeria, we are committed to delivering your order fresh and on time.

 

 

We currently deliver within selected areas. Delivery availability may vary based on your location.

 

 

Estimated delivery time is 30–60 minutes, depending on traffic and order volume.

During peak hours, delivery times may be slightly extended.

 

 

Delivery fees (if applicable) will be clearly displayed at checkout before payment confirmation.

 

 

Once your order is confirmed, you will receive a confirmation message with order details.

 

 

While we aim for timely delivery, delays may occasionally occur due to weather, traffic, or high demand. We appreciate your patience and understanding.